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Digital Account Director


Pivott is an innovative and growing Belgian digital agency with offices in Brussels, Amsterdam and Luxembourg, specialised in creating and producing personalised marketing solutions through advanced AI-driven technologies.

Our Pivotters serve prestigious clients from various sectors (ALDI, Di, Connections, Santa Maria, Sony Pictures, La Redoute and ING to name a few) helping brands to build and activate their online presence and impact their sales upwards.

Pivott has a proven performance track and been awarded recently with a Gold Amma Award, a Silver Mixx Award, a Bronze Mixx Award and a Bronze Effie Award.


Client Services & Account Management:

>To drive day-by-day client service excellence

> To create and develop commercial opportunities with existing clients maximizing account and revenue growth

> To build a pipeline of future work and ensure that the company’s existing client revenue target is achieved

> To source client feedback and drive increases in client satisfaction and engagement

> To manage tracking and reporting of performance to ensure team accountability and quality of service


> To lead our account teams which manage and grow our existing client accounts by devising client strategy, developing client relationships and delivering client objectives.

> To be part of our company’s Leadership Team, to support and proactively help develop the company’s growth interacting with all other departments, reporting into the CEO.

> To ensure that the account teams are continually developing their T-specialty, an owned deep digital expertise, so that they become Trusted Advisors to their clients

> To attract, develop and retain talent building a track record of developing leaders.

WE ASK ...

>Excellent understanding and experience of the digital industry, with a high affinity for social media and strong marketing thinking. A strong affinity with AI and broadly technology is an asset.

> A proven track record of account management at senior level in digital agencies. Experience as an advertiser is an asset.

> Exemplary client service skills with the ability to maintain and extend high quality client relationships across senior stakeholders

> A true team-player attitude with well-developed interpersonal skills leading teams to performance and personal development

> Strong project management skills with attention to detail : a true make-it-happener mentality

> Educated to masters degree level or equivalent in a related field of study

> Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting

> Fluent in Dutch & English, knowledge of French is an asset

We offer...

> A young, super dynamic and attractive working environment with amazing colleagues, great clients and fascinating brands to work for

> A full remuneration package in line with your experience and your responsibility

> Unlimited access to coffee, our fitness room, our cantine and our pool table

> And so much more …

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Pivott is

Fun fact

A motivated team

Sorry for the cheesy motivational quote, but teamwork really does make the dream work. It also makes work a lot more fun. So if you join Pivott, expect a welcoming team of happy-to-help colleagues. Our three main values of respect, communication and passion, might have something to do with that. Because in the end, we’re not a team because we work together. We’re a team because we respect, trust and care for each other. Couldn’t resist getting another Pinterest-worthy quote in there. Sorry.

Fun fact

Of eager employees

As technology and social media keep on constantly evolving, so do we. On top of continuously expanding our broad digital and social skills, every Pivotter is supported in developing a specific in-depth expertise. The result? T-shaped multi-talents. So whether you’re a graphic designer that also wants to become a marketing automation expert, a social media manager that’s into gamification or a different talent eager to learn about the next big digital thing, we’re already on board.

Fun fact

That work hard

Every day, we put our Pivottness, Passion and Talent in everything we do. Check out some of our inspiring cases here and see for yourself how we help our clients stand oud in an overcrowded social and digital world.

Fun fact

And maybe play even harder!

Yes, the rumours are true. We do have a fitness area, a pool table, a sunny rooftop terrace, kick-ass teambuildings, crazy office parties, cheery TGIF’s and an endless supply of delicious snacks that taste even better when they’re shared. So what are you waiting for? Come say hi!